Frequently Asked Questions
About Shipping and cost
Q1: How long can i get the custom doll after order online? How much?
A1: We offer 4 sculpturing and shipping methods for you to choose :
1, ships within 2-3 weeks, proofs. --29USD, DHL to worldwide.
2, ships within 15 days, free proofs --39USD, DHL to worldwide.
3, ships within 10 days, free proofs --49USD, DHL to worldwide.
4, ships wihin 5 days, No proofs --69USD, DHL to worldwide.
Usually you can exptect to get it 3-4 days after the delivery. for rush order, you will get it 1-2 days after the delivery.
Q2: Do you offer FREE SHIPPING service?
A2: Yes, for order value over 500USD, we provide free DHL shipping worldwide service. Ship within 2-3 weeks as defaut shipping method.
Q3: Do you ship to XXX country?
A3: Yes, we ship international, only if the destination city have DHL, FEDEX or EMS Express service.
About The Material & Craft
Q4: Do you use paint to color the doll?
A4: No, We never use paint. paint will fade or peel off after several years. we mix polymer clay in different colors to get the right color you want, which ensuring your figurine will last hundreds of years;
Q5: How much look like the photos?
A5: Speak frankly, we have top-ranking craft in this field, but 100% the same are not possible for such handmade work, we think 70-90% similar are reasonable expection.
Q6: How about the height and weight?
A6: 16-20CM high when standing up, and 0.2-0.5KG(1-2 person without additional background);
Q7: What is the difference between standard custom dolls and bobblehead dolls?
A7: Instead of a solid connection, its head is connected to the body by a spring, in such a way that a light tap will cause the head to bobble.
About the order process
Q8: where to upload photos?
A8: You can choose to upload images online or send it later to us via emal. We have the best one-on-one email support service, you can tell us all your detail requests and send as many photos as you want to us after your order, no any limit!
More info about how to order, please click here
