About Payment Method
Q1: What payment method do you provide?
A1: We prefer Paypal payment, it is easy and saft, you can pay through paypal without sharing your finacial information with us.
Q2: How if i don't have a paypal account? / How if I want to pay with my credit card?
A2: You can pay with your credit card / debit card directly through Paypal payment gateway without a paypal account, Paypal support all credit card / debit card, you can choose "pay with my credit card " at Paypal payment page, it is easy and safe for you.
About Shipping and Time
Q1: How long can i get the custom dolls after order online?
A1: We offer 4 sculpturing and shipping methods for you to choose :
*Standard sculpting (ships within 2-3 weeks, proofing)
*Urgent sculpting (ships within 15 days, proofing)
*Super urgent sculpting (ships within 10 days, proofing)
*Wow, I need it now (ships within 5 days, no proofs)
Usually you can exptect to get it 3-4 days after we send out. For rush order, you will get it 1-2 days after we send out.
Q2: Do you offer FREE SHIPPING service?
A2: Yes, for order value over 500USD, we provide free DHL/UPS shipping worldwide service. Ship within 3 weeks as defaut shipping method.
Q3: Do you ship to XXX country?
A3: Yes, we ship international, only if the destination city have DHL, UPS or EMS Express service.
Q4: What can i do if i get damaged custom dolls?
A4: For any reason if you get a damged custom dolls, please take a photo and send it to us within 24 hours, we will 100% Free Redo a new one for you.
About The Material & Craft
Q5:Do you use paint to color the doll?
A5:No, We never use paint. paint will fade or peel off after several years. we mix polymer clay in different colors to get the right color you want, which ensuring the color of your figurine will last hundreds of years.
Q6: How much look like the photos?
A6: We have top-ranking craft in this field, ensuring our custom cake toppers come out with high likeness, usually it can be 70%-90% likeness or more.
Q7:How about the height and weight?
A7: 16-18cm (6"-7") high when standing up, and 0.2-0.5KG(1-2 Person without additional background).
About the order process
Q8: where to upload photos?
A8: You can choose to upload images online or send it later to us via emal. We have the best one-on-one email support service, you can tell us all your detailed instruction and send us as many photos as you want after your order online.
More info about how to order, please click here
Q9: what photos should i provide?
A9: One clear enough front view photo is necessary for us to catch your facila features from, side view photo is optional, you can provide us side view photo to help made hair style and profile more exactly.
You can also sent more photos as example to request us what hair style, facial expressions that you would like the Mini Me doll to be fashioned.
Q10: Can i confirm final version before send out?
A10: Yes, we will send the final version to our customer before send out, we will not send out before get your confirmation.